Call Centre & Customer Service Department

Call Center Services

Five-star customer care provided by brand experts

To complete the total brand experience, strengthen customer satisfaction, and develop long-term loyalty, Onestop will train representatives in our integrated, state-of-the-art customer care center on your products and brand “voice.”

Our Los Angeles-based team will provide superior multilingual telephone, e-mail, and chat support to all your online customers, helping them place and track orders, execute returns and exchanges, resolve issues, and connect with your appropriate departments through warm transfers.

Acting as true representatives of your brand so your shoppers never know they are speaking with an outsourced representative, our agents will deliver best-of-breed customer care backed by competitive SLAs and transparent activity reporting.